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Delivery

Delivery Information

I use Royal Mail first class service for all my UK packages. Postage days are Mondays and Thursdays. Shipping with Royal Mail First Class service in most cases will arrive the next day within the UK but may take up to 2-3 days.

Postage and packaging is £5.00 per order but on bulk or larger pieces it will sometimes be more. If you would like to order from outside the UK please contact me in advance for a delivery quote.

All items must be paid for in advance prior to shipping.

If an item does arrive in a damaged condition the buyer must notify me immediately. I will ask for photographic evidence and then a decision will be made regarding a refund or replacement piece.

Packaging

I use fully recyclable materials in my packaging. This includes

Returns

Returns are accepted within 14 days of receipt. Refunds will only be issued upon receipt of the items in unused and undamaged condition and in the original packaging. The cost of return postage is the responsibility of the buyer, the buyer is also responsible for packing the items suitably so they are returned with no damage.

While I aim for the pieces to be as close to the images shown as possible, the exact glass colour, pattern and graining may vary slightly as all items are handmade and uniquely crafted from individual sheets of glass which can vary in character. All glass and materials used are of the highest quality.

If you have any questions please get in touch.

Thank you!

Sally